Privacy Statement

If you come into contact with Bridges Real Estate, we might process your personal data. For example, if you conclude a rental agreement, if we include you in our database in order to send you information or if you visit our website www.bridgesre.nl.

Below you can read how we handle your personal data securely and what your rights are.

 

Who is responsible for processing your personal data?

Bridges Real Estate belongs to the group of Paulman Investments B.V.

If you enter into an agreement, the letting company is responsible for processing your data. You can find the relevant company in the agreement.

For questions about who is responsible for processing your personal data, please contact us at:

Bridges Real Estate

Address: Maliebaan 8, 3581 CM in Utrecht

Phone number: 030-204 50 14

E-mail: info@bridgesre.nl

 

From whom do we process personal data?

• Visitors to our websites and social media channels.
• Interested parties who subscribe to our newsletters.
• Tenants or interested tenants.

 

For what purposes do we process your personal data?

Your personal data may be processed for the following purposes:

• to establish your identity when entering into an agreement;
• to assess your financial situation;
• to conclude and execute an agreement with you;
• to manage and maintain the leased property;
• to allow construction and maintenance companies to contact you;
• for calculating and settling your gas, water and electricity consumption;
• to calculate, collect and administer your rent;
• for the internal management of our organization;
• to collect receivables or have them collected;
• to grant you access to the building in which your rented or purchased property is located;
• to send you information about us;
• to contact you in connection with the agreement made or to be made with you;
• to contact you in response to a contact form completed by you;
• to contact you in response to your response to one of our (sponsored) promotions;
• in the event of the sale of the leased property, to pass on your details to the new owner;
• to handle reports and disputes;
• to improve the quality, safety and user-friendliness of our website;
• for quality and market research; and
• to comply with legal obligations.

 

What are the legal grounds for processing your personal data?

If you enter into an agreement with us, we may process your personal data for the performance of that agreement. We may also process your personal data because, according to the General Data Protection Regulation, we have a ‘legitimate interest’ to do so. This means that we may process your data because it is necessary for our business operations, as long as your privacy interests are not violated. We may also do so in the interests of third parties, as long as your privacy is guaranteed there too. If we need your consent to process certain personal data, we will not process that data until we have obtained your consent. We will stop doing so if you withdraw that consent.

 

What personal data do we process?

For the aforementioned purposes, we may process several of the following personal data from you:

• name and address data;
• email address;
• phone number;
• age and/or date of birth;
• data about your job;
• employer’s statement;
• landlord statement;
• identifying information, such as a secure copy (where privacy-sensitive data is shielded) of your ID;
• gender;
• data about your financial situation, such as income data;
• data about your payments;
• data about your energy consumption;
• residential and family situation;
• housing needs;
• rental budget;
• Chamber of Commerce and UBO data;
• education;
• bank account number;
• IP address;
• data about your visit to our website;
• login details;
• data that you provide during contact with us; and
• health data in connection with making special arrangements.

 

Third Parties

In connection with the aforementioned processing purposes, we may make your data available to third parties. Examples include suppliers, contractors and consultants. To the extent required by law, we have entered into a processing agreement with these third parties. They process your personal data only according to our instructions and do not use the data for other purposes.

In some cases, the law requires us to share your data with government agencies.

 

How do we process your personal data?

Websites

On our websites you will find information about homes, business locations, developments and areas. We measure the use of our websites so that we can constantly improve this information. For example, we process data on the number of pages visited and how long you stay there. In addition, surfing and clicking behavior gives us insight into areas, neighborhoods and homes in which there is the most interest.

Newsletters

If you register as an interested party, we will use your e-mail address to send you newsletters about the subjects you have indicated. We measure the use of our websites. This gives us insight into housing needs and allows us to continuously improve our information. You can cancel your subscription to a newsletter at any time. It is also possible to have your data removed from our systems.

Social media

We measure traffic to and from social media, such as Facebook, Twitter and LinkedIn. We do this to continuously improve our information provision through the various channels. We also process personal data when you approach us through our social media channels or advertisements and share data such as your name, phone number and email address with us.

Web forms, email and telephone

We store contact via email and web forms and telephone in our system. This way, we make sure you know your story and any needs and we can serve you better.

Lease and purchase agreements

When preparing and then drafting and concluding rental and purchase agreements, we record personal data. This is necessary to comply with the legal conditions imposed on these agreements.

Legal obligations

In order to comply with (international) laws and regulations, we must collect data. For example, it may be mandatory to provide data to a government agency or regulator.

 

How long do we keep your personal data?

We do not retain your personal data for longer than permitted by law, required by law and/or necessary for the purposes for which the data are processed. How long certain data are kept depends on the nature of the data and the purposes for which they are processed. The retention period may therefore differ for each purpose. We always opt for the shortest retention period within these frameworks.

To which countries do we transfer your personal data?

Your personal data will only be processed in the Netherlands or in countries where this is permitted under Dutch or European legislation.

 

Cookies

Our website uses cookies. Cookies are small text files that are stored on your computer, phone or tablet. They cannot damage those devices.

We use functional cookies, which ensure that functions such as registration and login can function properly.

By using social media cookies, we enable social media functionalities on our website. We can also place cookies to offer you targeted advertisements.

You can always decide for yourself whether to accept or refuse cookies. You can also set your browser so that (certain) cookies are not accepted. Please realize that certain functionalities of the website may not work properly or at all. You can change your choice later if you wish.

 

Google Analytics

Our website uses Google Analytics, a web analysis service provided by Google. Inc. (“Google”). Google Analytics also uses cookies. These cookies help the website analyze how you use the site. The information generated by the cookie about your use of the website is transmitted to and stored by Google on servers in Europe and the United States. Google uses this information to track how you use the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage.

We have set up Google Analytics to be privacy-friendly. Among other things, your IP address is pseudonymized (encrypted) before this data is sent to Google. As a result, your data cannot be traced back to you, except for the situation in which you identify yourself via one of the forms. In addition, we have concluded a processing agreement with Google, according to which Google is not allowed to provide this data to third parties or use it for other Google services. The maximum retention period of cookies used by this service is set by us at 14 months. This means that after this period expires, the data can no longer be read. The processing of your data via Google Analytics is based on our legitimate interest to obtain general statistics of our website visitors. If you have consented to this on the website, a tracking cookie called ‘NID’ is also placed. This NID cookie contains a unique ID that Google uses to remember your preferences and other information.

 

Google may provide information to third parties if Google is legally required to do so, or to the extent that these third parties process the information on Google’s behalf. We have no influence on this. Google will not combine your pseudonymized IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings in your browser. However, we point out that in this case you may not be able to use all the features of this website.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

We have secured our website with an SSL connection. If you contact us via this website, your data will be sent via this secure connection. However, the content of any message sent via the website cannot be regarded as confidential and is sent at your own risk. The data collected by us will not be provided to third parties.

 

What rules apply when processing personal data?

When processing personal data in the Netherlands, we are bound by the General Data Protection Regulation and the Telecommunications Act. We keep a register that the Personal Data Authority can view at any time. In addition, we only process personal data if we meet one or more of the following conditions:

• We have your consent.
• We enter into an agreement together.
• We have a legitimate interest.
• We have to comply with a legal obligation.

 

What are your rights regarding your personal data?

You have the right to ask us to disclose what personal data we process about you. You can also request rectification or deletion of those personal data, or limit the processing of those data. In addition, you have the right to object to the processing of your personal data and the right to the portability of your data. To exercise these rights, please send a message with your name and contact details to: Bridges Real Estate, Maliebaan 8, 3581 CM in Utrecht or send an e-mail to info@bridgesre.nl. In your request you should specify as much as possible which personal data it concerns. We will respond to a request for inspection or correction within four weeks. In the event of a request for removal, we will remove the personal data in question as soon as possible, unless, and to the extent that, the law requires us to retain the personal data in question or there are other compelling reasons against removal. We will send you a confirmation message after executing a deletion request. If we have not (partially) deleted the personal data in question, we will send you a message explaining why your request could not (completely) be fulfilled. If we cannot or cannot fully determine to which personal data your request relates, we may ask you to further specify your request. We will then suspend the execution of the request until you have provided us with the further specification.

You always have the right to file a complaint about the processing of your personal data with the Personal Data Authority or with the courts. More information about that can be found here.

 

Questions or suggestions

For questions or suggestions regarding this privacy statement, please email us: info@bridgesre.nl.

 

Changes and version

We may amend this privacy statement, for example in response to new legislation, case law or publications by the Dutch Data Protection Authority. We therefore advise you to check this privacy statement regularly for changes. This version is dated August 4, 2021.